Rochdale Borough Council, sought a partner to manage ongoing review demand while aligning with strategic decisions for future practice in adult social care services. Rochdale partnered with Attenti for our proven ability to deliver sustainable outcomes alongside clearing backlogs, and previous experience with successfully utilising Imosphere’s tools.
Challenge:
The council faced:
High demand for reassessments and support plan updates.
A need for robust governance and quality assurance to ensure compliance and consistency.
Pressure to deliver financial efficiencies without compromising person-centred care.
Solution:
Attenti partnered with Rochdale to:
Mobilise resources within 3 weeks of contract award.
Implement robust governance frameworks and quality
assurance processes.
Use of Imosphere tool embedded within project processes based off previous best practice.
Embed a strength-based, person-centred approach supported by technology and community resources.
IMPACT SUMMARY
Speed: 3-week mobilisation.
Quality: >90% first-time approval rate.
Savings: £333k annualised.
Volume: 338 reassessments completed.
Key Actions
Rapid mobilisation of skilled assessors.
Weekly dashboards and themed learning reports for transparency and continuous improvement.
Integration of technology, use of community resources, and direct payments to reshape care packages.
Results to date
338 reassessments completed, with amended support plans uploaded to the council’s CRM.
First-time approval rates exceeding 90%, reflecting quality and compliance.
Financial Impact:
• Weekly reduction in package cost: £6,406.40
• Annualised savings: £333,132.80
• Forecasted savings after full cohort >£500,000 annually
“Attenti demonstrated a clear understanding of our strategic goals and operational challenges. Within just three weeks of contract award, they mobilised resources, implemented robust governance, and embedded quality assurance processes that have ensured compliance and consistency across the service. They are great communicators, resolve issues swiftly, and have
proven to be a partner that is easy to work with.
Financially, Attenti’s strength-based and person-centred approach has delivered significant impact. By leveraging technology, community resources, existing networks, and direct payments, they have helped us reshape support for those in receipt of care. We have seen a weekly reduction in package costs of £6,406.40, with projected savings of £205,140.80 for the remainder of the
financial year and annualised savings of £333,132.80.
Attenti’s partnership has brought both immediate results and a foundation for sustainable improvement. Their professionalism, adaptability, and commitment to quality have made a real difference to our service, and we look forward to continuing our work together.”
Nichola Thompson
Director of Health & Care Integration (DASS & Deputy Place Lead)
Integrated Care & Health