Sunderland City Council: Care Act Assessments & Reviews
THE CHALLENGE
Sunderland City Council (SCC) were experiencing challenges across their adult social care services with a significant number of overdue care act assessments and reviews. The service did not have the internal capacity to deal with the demand and ensure they were meeting their statutory duties. Sunderland wanted to reduce their waiting lists across a 7-month period back to manageable levels and still ensure that assessments were being delivered to a high standard whilst taking into account resources available in the community.