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Torbay Council

CASE STUDY

Coping with increasing demand.

Torbay Council’s Single Assessment Service commissioned Attenti to help cope with an increase in demand, delay and transfer issues, and the growing caseloads faced by many of their social workers.

Challenge:

  • Struggling to recruit and retain good quality social workers
  • Large backlog of single assessments, caused by delay and transfer problems
  • Previous programmes failed to meet the standard in quality and performance
  • High caseloads - exceeding 40 children for many social workers, meant assessments were falling out of statutory timescales.

Solution:

  • Attenti collaborated with stakeholders to deliver a bespoke Single Assessment Service.
  • Expert local resource with demographical and geographical understanding provided
  • The expert resource deployed with strict KPI’s and performance targets for assessment completion, number of children visited, supervision and management oversight.
  • Addition Support was provided to the Support and Families team; increasing capacity to improve the transfer of cases from SAT to SAFs

Outcome:

  • Attenti achieved 100% of all deliverables
  • Reduced caseloads for the wider Single Assessment teams
  • Tailored reporting provided vital information to assist Torbay’s continuous improvement
‘’The Service that has been provided by Attenti has 100% delivered to our expectations. They have provided an exceptional calibre of programme which has delivered to 100% of its deliverables within timescales. I would highly recommend.’’
Patrick Mccann
HOS Torbay Childrens Services
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